0114 399 6884

Frequently Asked Questions

1. Can I see the products before I buy?

We operate a web only business. We offer a full range of high quality samples to allow you to touch and feel the doors. If you really want to see some kitchen installations we can arrange for you to visit our showroom based business in Sheffield.

2. Do you offer price matching or a trade discount?

Our prices are already at Trade Discount therefore there are no additional offers or discounts available. We are willing to provide prices against like for like kitchen projects.

3. Do you offer a design service?

Yes. You can either design the kitchen yourself using our software or we can do it for you. Visit the design section for more details.

4. Is there a minimum order?

No. At Direct Online Kitchens we supply kitchens of all sizes, whether you require two or twenty cabinets.

5. Housing for Fridge/Freezers and Appliances

Kitchen appliances across the industry are standardised with regards to size. All our units are standard and you will find a housing to fit any built in kitchen appliance.

6. Will my details be passed on or sold to third parties?

At Direct Online Kitchens we do not sell customer information to third parties nor do we share customer information with outside parties for any form of marketing. Your details are safe with us.

7. Can you fit the kitchen for me?

Direct Online Kitchens is supply only therefore you will need to arrange this yourself. We do recommended you arrange this prior to delivery to ensure you have a fitter available to start upon delivery. We can help you to source a fitter.

8. Should I inspect my order when it’s delivered?

You are required to inspect your order before you sign the delivery docket. If there is damage to any of the items the driver will organise a replacement. Damages can’t be reported after delivery. Check carefully. A extra 20 minutes checking your delivery is paramount. There will be no charge for replacement items if the fault is through the factory or the delivery driver.

9. What happens if something goes wrong?

If you encounter any problem with your kitchen within your guarantee period please contact us immediately.

10. Do you sell worktops?

We have direct relationships with two solid surface fabricators. They provide a full service including template, fabrication and installation. We will be able to provide you with quotes prior to purchase for this service.

11. Do you sell appliances?

Yes. We can offer kitchen appliances from a range of suppliers including CDA, Neff, Siemens and Miele.

1. How many door styles are available?

There are 10 main door styles with a wide range of colours and finishes to choose from. Visit the Jigsaw page for more detail.

2. What are the doors made from?

Some of the door ranges are solid timber, others are MDF. For more detail on door specification visit the range page you like and check the door detail.

3. How long do these kitchens take to arrive?

The main ranges are available in 3 - 5 days if you select a standard stock colour. If you choose a hand painted door or a door in your own colour choice, your kitchen will take approximately 15 working days to arrive.

4. What sort of warranty do they come with?

All our Jigsaw kitchens come with a 10 year warranty.

1. Are all your Stil kitchens the same price?

All the door styles and colour finishes are the same price. Why? "because they all cost the same to manufacture." We pride ourselves on good old fashioned honesty.

2. Can I see the products before I buy?

We operate a web only business. We offer a full range of high quality samples to allow you to touch and feel the doors. If you really want to see some kitchen installations we can arrange for you to visit our showroom based business in Sheffield.

3. What are the payment options?

Full payment is required at the time of purchase. We accept all major credit cards. Direct Online Kitchens uses SSL secure payment, ensuring your credit / debit card details and kept safe and secure.

4. Is there a delivery charge?

There is a £80 + vat delivery charge for all deliveries within mainland UK.

5. How long will my kitchen take to arrive?

Your Kitchen units will be delivered to your door within fifteen days of your order. If you require the kitchen to be delivered on a specific date outside of the fifteen days please ensure to request this at the time of purchase. You will be contacted by telephone to arrange a suitable time for delivery.

6. Are the cabinets assembled when delivered?

For your ease all kitchen cabinets come to you fully assembled with the drawers and hinges fitted. Doors and drawer fronts are individually packaged. Every kitchen unit comes supplied with the fixtures and fittings required to attach the units to the wall as well as the legs. If you have ordered door handles these will come separate and ready for you to assemble.

7. Will my doors match the units?

Stil kitchens are fitted onto white carcases. All show end panels will be manufactured to match the door fronts using the same material to ensure an exact match.

8. What if an item is out of stock?

All our kitchens are made to order therefore you will not find an item being out of stock.

9. Can I collect from the factory?

No, unfortunately our factory is not equipped to deal with private collections.

10. Do your kitchens come with a guarantee?

Yes. 2 years. For more information please see our terms and conditions.

11. Can I order specially made cabinets.

No. Our kitchens are made to order based on standard cabinet sizes.

1. Can I see the products before I buy?

We operate a web only business. We offer a full range of high quality samples to allow you to touch and feel the doors. If you really want to see some kitchen installations we can arrange for you to visit our showroom based business in Sheffield.

2. What are the payment options?

Rational Kitchens - We take a payment of £1000 to confirm the order and then 90% of the balance 10 days before the kitchen is delivered. You then pay the 10% balance once the kitchen is completed.

Mahlzeit Kitchens - We take the full payment to confirm the order.

3. How long will my kitchen take to arrive?

Rational and Mahlzeit kitchens take approximately 6 - 8 weeks to manufacture and deliver. Your delivery date will be confirmed once the order has been confirmed.

4. Where do the kitchens come from?

All kitchens are designed in Rational's German office. The manufacturing plant is actually based in Italy. All complete kitchens are delivered from the Italian plant.

5. Do your kitchens come with a guarantee?

All Rational and Mahlzeit kitchens come with a 5-year guarantee covering free-of-charge replacements with regard to the product's functionality and quality of workmanship for any proven cases of manufacturing or material defects.

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